Role OverviewThe Customer Support Specialist will provide high-touch operational support to customers and the sales organization, helping ensure support requests, warranty needs, service tickets, and SMB opportunities are handled efficiently.
What You Will Do
The role requires strong organization, analytical thinking, clear communication, and consistent follow-through in a fast-paced, cross-functional environment. Responsibilities include managing intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience, with experience coordinating across multiple teams and driving customer or operational requests through completion.
Requirements
- 2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience
- Experience coordinating across multiple teams and driving customer or operational requests through completion
- Experience with case management, ticketing, or CRM systems
- Experience maintaining operational trackers, reports, and business updates
- Strong organizational, prioritization, and follow-through skills
- Strong verbal and written communication skills, including the ability to communicate effectively with customers, partners, and senior stakeholders
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401(k) retirement plan
- Competitive paid time off
- Parental leave
- Professional growth and development opportunities
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