Customer Support Specialist

AECOM
Rocky Hill, CT
Category Administration
Job Description
AECOM is seeking full-time Customer Support Specialists (CSS) to join their Sustainable Mobility Group, focusing on customer service for CT's rail and transportation programs. The role involves providing support to passengers, resolving issues, and ensuring a positive passenger experience. This position offers opportunities to work on projects that impact the state’s infrastructure and transportation.

Requirements

  • High School Diploma/GED plus 2 years of relevant experience or equivalent
  • Previous experience in a customer service support role
  • Experience using multiple technical programs and systems simultaneously
  • Reliable high-speed internet and a dedicated home office workspace

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • AD&D
  • Disability benefits
  • Paid time off
  • Leaves of absences
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
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