Role OverviewWe are seeking an experienced Customer Support Specialist to join our call center team. This role is ideal for someone who excels in high-volume, fast-paced environments, can confidently navigate challenging customer interactions, and is passionate about delivering exceptional service.
What You Will Do
Handle high-volume inbound calls, chats, and tickets from policyholders and prospective customers, provide support on policy coverage, billing, and claims status/explanations, and de-escalate and resolve complex or sensitive customer concerns.
Why It Might Be a Fit
You remain calm and professional in high-stress situations, take ownership of customer issues and follow through to resolution, and genuinely care about helping people and their pets.
Requirements
- 5+ years of customer service experience (call center/high-volume environment strongly preferred)
- 2+ years of insurance experience (P&C preferred; pet insurance a plus)
- Proven ability to handle difficult or emotional customer interactions in a calm, solutions-focused manner
- Ability to work efficiently under pressure in a fast-paced environment
- Strong communication skills with the ability to explain complex information clearly
- Highly organized with strong multitasking and problem-solving skills
- Comfortable navigating multiple systems simultaneously while on calls
- Veterinary or pet health experience is a plus
Benefits
- Base salary + monthly bonus opportunities
- Comprehensive benefits (medical, dental, vision)
- PTO + flexible scheduling
- Employee discount on pet insurance
- Growth opportunities within a rapidly expanding company
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