Customer Support Tactical Team Specialist

UGI Corporation
Placerville, CA
Job Description
AmeriGas Propane is seeking a Customer Support Tactical Team Specialist to serve as a bridge between customer contact centers and field operations. This role focuses on complex issue resolution, proactive follow-up, and collaboration to ensure timely resolution. The ideal candidate will be highly organized, communicative, and possess strong problem-solving skills.

Requirements

  • Serve as the primary liaison between the Contact Center and Field Operations.
  • Identify potential delays and obstacles to customer requests.
  • Participate in cross-functional meetings to discuss case strategies.
  • Maintain strong working relationships with key stakeholders.
  • Act as a primary point of contact for customer escalations.

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Retirement Savings Plans
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