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Customer Support Technician II
SewerAI Corporation
Any Location, CA
Category
Customer Service
Apply for Job
Remote
Job Description
We are seeking a Customer Support Technician II to assist customers with day-to-day use of SewerAI's SaaS platforms, PIONEER and AutoCode. The ideal candidate is detail-oriented, curious, and comfortable communicating with customers while learning new technical systems.
Requirements
2-4 years of experience in technical support, SaaS support, IT helpdesk, or a related role.
Strong written communication skills and attention to detail.
Comfort working in ticketing systems and real-time support environments.
Ability to learn technical products, workflows, and tools quickly.
Experience with ticketing platforms such as Pylon, Zendesk, Jira, or similar.
Basic familiarity with software troubleshooting, data concepts, APIs, or technical workflows.
Exposure to SaaS products serving operational or technical users.
2-4 years of experience in the Underground Infrastructure Industry
Benefits
Medical, Dental, Vision, Basic Life, 401(k), and more
Unlimited PTO
Tools you need to get the job done
Competitive salary and potential equity-based remuneration
Budget for courses, books, conferences—your development is important to us
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