Customer SVC/Dept Leader

Kroger Health
Any Location, UT
Category Customer Service
Job Description
Role Overview

Lead the Front-end department to create an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and supervising day-to-day functions.

What You Will Do

Direct and supervise associates, manage cash control, sales, and expenses, develop and implement a department business plan, and stay current with ads and promotions.

Why It Might Be a Fit

The ideal candidate will promote trust and respect among associates, communicate effectively, and demonstrate the company's core values.

Requirements

  • Promote trust and respect among associates
  • Communicate company, department, and job specific information to associates
  • Collaborate with associates and promote teamwork
  • Gain and maintain knowledge of products sold within the departments
  • Monitor and control supply expenses for the department
  • Manage cash control, sales and cash items and records for the store
  • Manage the scheduling of Front-end associates
  • Develop and implement a department business plan
  • Create and execute sales promotions
  • Implement the period promotional plan for the department
  • Stay current with present, future, seasonal and special ads
  • Monitor and control expenses for the department
  • Maintain an awareness of inventory/stocking conditions
  • Schedule daily, weekly and monthly price changes
  • Plan, organize and supervise the inventory process
  • Train department associates on inventory/stocking and Computer Assisted Ordering
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures
  • Practice preventive maintenance by properly inspecting equipment
  • Notify management of customer or employee accidents
  • Report all safety risks or issues, and illegal activity
  • Oversee and manage the efficient operations of all functions and activities of the Front-end
  • Adhere to all local, state and federal laws, and company guidelines
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