Role OverviewAs a Customer Training Manager, you will be responsible for delivering impactful training sessions to users in the US, ensuring they understand how to maximize the value of voize's AI-powered solution.
What You Will Do
You will lead in-person training sessions, partner with the Customer Success team, refine training materials, travel to customer sites, and measure and report on training effectiveness.
Why It Might Be a Fit
We are looking for someone with experience in training, onboarding, or customer enablement, preferably in healthcare, SaaS, or technical environments, with excellent communication skills and a data-driven mindset.
Requirements
- 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.
- Proven ability to design and deliver training to in-person audiences.
- Experience training non-technical or diverse learner populations.
- Comfort with travel (2-3 weeks per month) to customer sites across the US.
- Excellent communication skills, able to explain complex workflows and platform features in clear, accessible language.
- Training design and delivery, including ability to adjust on the fly based on learner needs and feedback.
- Attention to detail, especially around process documentation and compliance requirements in healthcare settings.
- Data-driven mindset, using adoption metrics, feedback, and outcomes to refine training approach.
- Flexibility and problem-solving, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).
- Ownership mentality, driving training success with minimal scaffolding in a startup environment.
Benefits
- Generous vacation 20 vacation days, 10 sick days, public holidays
- Comprehensive medical, dental, and vision plan
- Short-term & long-term disability insurance
- Life insurance
- 401(k) retirement plan
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