Role OverviewThe Customer Travel Specialist II will be responsible for making travel arrangements for Caesars guests through various booking systems, maintaining accuracy, confidentiality, cost effectiveness, and timeliness. This role requires a high level of expertise in travel management and a strong understanding of fare construction principles, exchange procedures, and airline policies.
What You Will Do
The main day-to-day responsibilities include booking customers through GDS and hotel systems, quoting fare and fare rules, processing tickets, exchanges, refunds, and MCOs, and utilizing preferred vendors to make travel arrangements.
Why It Might Be a Fit
To be successful in this role, you should have a broad understanding of NDC Content and its impact on bookings and invoicing, as well as the ability to research anomalies in accounting using various software. You should also be knowledgeable about trends within the overall travel industry and able to provide consistent, timely, and accurate information.
Requirements
- Demonstrated knowledge of fare construction principles, exchange procedures, and airline policies
- Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
- Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
- Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines
- Have a broad understanding of NDC Content and how it impacts bookings and invoicing
- Be a liaison with our third-party bundling/package solution
- Knowledgeable and up to speed on trends within the overall travel industry
- Maintains confidentiality of sensitive information
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Team-oriented work environment
- Opportunities for professional growth and development
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