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CX Sr Analyst
DIDI Global
Bogota, CO
Category
Marketing
Apply for Job
Job Description
DiDi Global Inc. is seeking a CX Sr Analyst to manage and optimize their user interactions on social media platforms. This role focuses on providing actionable insights for operational performance, driving continuous improvement of KPIs, and creating innovative service delivery initiatives. The ideal candidate will have a strong analytical background and deep understanding of social media.
Requirements
Serve as the main point of contact between DiDi and partner organizations.
Track key Customer Experience KPIs and ensure performance meets operational standards.
Actively engage with internal and external stakeholders to foster collaboration.
Generate actionable insights for internal teams to improve processes.
Validate BPO reports related to efficiency and cost.
Benefits
Competitive salary
Opportunities for professional growth
Inclusive and diverse work environment
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