Data Analysis Operations Specialist - USDS

TikTok
Washington, DC
Job Description
The Data Analysis Operations Specialist will own end-to-end operational review of the request platform tickets, support reviews across the request gateway technologies, and maintain daily operational metrics for the request platform tickets. The role will also produce monthly SLA compliance reporting and develop, maintain, and continuously improve operational documentation for all workstreams.

Requirements

  • Experience operating in a high-volume, SLA-driven ticket review or workflow environment
  • Strong understanding of data governance and data-sharing controls
  • Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns)
  • Demonstrated ability to create and maintain operational documentation and drive adherence across stakeholders
  • Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings
  • Experience producing recurring compliance/SLA reporting
  • Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering
  • Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model

Benefits

  • Day one access to medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Wellbeing benefits
  • 10 paid holidays per year
  • 10 paid sick days per year
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
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