Role OverviewWe are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment onsite in Warren, OH. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency.
What You Will Do
Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware. Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.
Why It Might Be a Fit
The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting. Must be a US citizen. This position requires 100% onsite presence in Warren.
Requirements
- Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
- Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements.
- Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations.
- Customer Focus: Excellent communication skills with a professional, customer-first approach.
- Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.
- Detail-Oriented: Committed to delivering high-quality work with strong attention to detail.
Benefits
- Comprehensive PPO medical coverage
- Health Savings Account (HSA) option
- Vision plan
- Dental insurance
- TRICARE Supplemental Medical Insurance plan
- Life Insurance
- Short and Long-Term disability insurance
- Critical Illness insurance
- Matching 401(k) plan
- Discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- Generous amount of PTO and Holidays
- Education Assistance Program after 12 months of employment
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