Role OverviewThe Data Center Hardware Support Technician will travel to customer data centers performing hardware diagnostics, repairs, and component replacements on Dell PowerEdge servers and supporting infrastructure. The ideal candidate has prior data center experience, enjoys travel, and is comfortable working hands-on with enterprise server hardware.
What You Will Do
Diagnose, troubleshoot, and repair enterprise server hardware in production data center environments. Perform break/fix activities on Dell PowerEdge XE servers, including replacement of motherboards, CPUs, memory, network interface cards, hard drives, and other field-replaceable components.
Why It Might Be a Fit
This is an excellent opportunity for technicians who enjoy solving hardware issues, working in cutting-edge AI and high-performance computing (HPC) environments, and supporting some of the most advanced data center infrastructures in the country.
Requirements
- 2–5 years of experience supporting enterprise IT infrastructure or data center environments
- Experience performing hardware break/fix on rack-mounted servers
- Hands-on experience replacing server components such as motherboards, CPUs, memory, drives, network cards, and power supplies
- Familiarity with Dell PowerEdge servers or comparable enterprise server platforms
- Comfortable working with hand tools and following detailed repair procedures
- Strong troubleshooting and problem-solving skills
- Ability to lift up to 50 pounds and work around server racks in data center environments
- Willingness to travel 60–70% nationwide
- Excellent communication and customer service skills
- Valid driver's license and ability to travel by air
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- Vision plan
- Dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance
- Short and Long-Term disability insurance
- Critical Illness insurance
- Matching 401(k) plan
- Discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- Generous amount of PTO and Holidays
- Education Assistance Program after 12 months of employment
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