Data Center Incident Program Manager

Oracle
United States, US
Job Description
Oracle is seeking an Incident Manager to oversee and enhance its incident management program for data center operations. The role requires extensive experience in incident management, program oversight, and stakeholder collaboration, with a focus on maintaining operational continuity, safety, and compliance in high-stakes data center environments. Responsibilities include ensuring strict adherence to incident management protocols, developing training programs, managing incident reporting, and conducting Root Cause Analysis.

Requirements

  • 7+ years of experience in incident management, program oversight, or operations leadership
  • At least 3 years in data center operations, facilities management, or critical infrastructure
  • Proven expertise in developing and managing incident management programs
  • Strong proficiency in conducting Root Cause Analysis (RCA)
  • Deep understanding of metrics-driven incident evaluation, cross-functional communication, and stakeholder collaboration
  • Ability to interpret technical specifications, operational protocols, and incident data

Benefits

  • Competitive benefits
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs
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