Data Center Incident Program Manager

Oracle
United States, US
Job Description
Oracle is seeking an Incident Manager to oversee and enhance their incident management program for data center operations. This role involves ensuring adherence to incident management protocols, managing documentation, reporting, cross-functional communication, Root Cause Analysis, and training. The ideal candidate will have extensive experience in incident management and a focus on operational continuity, safety, and compliance in high-stakes environments.

Requirements

  • 7+ years of experience in incident management, program oversight, or operations leadership
  • 3+ years in data center operations, facilities management, or critical infrastructure environments
  • Proven expertise in developing and managing incident management programs
  • Strong proficiency in conducting Root Cause Analysis (RCA)
  • Deep understanding of metrics-driven incident evaluation and stakeholder collaboration
  • Ability to interpret technical specifications and assess operational protocols

Benefits

  • Competitive benefits
  • Flexible medical, life insurance, and retirement options
  • Volunteer programs
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