Data Center Operations

As a member of Data Center Operations, you will help maintain Teraswitch infrastructure and provide operational coverage during overnight and weekend hours. You will respond to customer and internal requests, monitor active infrastructure issues, perform hands-on work at our Pittsburgh facility, and coordinate work at remote data center locations.

What You Will Do

Monitor infrastructure alerts, support requests, and active operational issues. Perform initial incident triage, gather relevant information, take documented corrective actions, and escalate when necessary. Install and maintain servers and network equipment, including rack-and-stack work, cabling, and physical device configuration.

Why It Might Be a Fit

This role requires someone who can work independently, manage multiple priorities, communicate clearly, and recognize when an issue requires immediate escalation. You will collaborate with Software, Network, Systems, Facilities, Logistics, and other internal teams, and maintain accurate documentation of infrastructure, completed work, hardware changes, and physical inventory.

Requirements

• Three or more years of experience in data center operations, infrastructure support, systems support, or a similar technical role.
• Experience installing, configuring, diagnosing, repairing, and upgrading server hardware.
• Working knowledge of server components, network equipment, structured cabling, and data center facility services.
• Ability to independently prioritize concurrent customer, infrastructure, and operational issues.
• Sound judgment regarding when and how to escalate time-sensitive or service-affecting incidents.
• Ability to follow technical procedures precisely and document completed work clearly.
• Ability to coordinate technical work with remote-hands providers, contractors, vendors, and internal teams.
• Strong troubleshooting and problem-solving skills.
• Strong organizational and time-management skills.
• Clear written and verbal communication.
• Ability to safely lift, move, rack, and work around data center equipment.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company profit sharing.
• Flexible paid time off.
• Company holiday benefits.