Data Center Operations Specialist (Local)

Requirements

• Provide clear and timely communication through the standard ticketing system.
• Execute Moves/Adds/Changes (MACs) in accordance with SOPs, program policies, and safety/security standards.
• Monitor all critical facility systems including: Fire suppression, Water infiltration, Air cooling, Power.
• Respond to incidents involving critical facility systems with internal and external stakeholders.
• Provide remote hands support and coordinate with customers.
• Manage access and maintain the physical security of all infrastructure and assets.
• Document IT assets, shipments, and chain of custody.
• Track and update assets using Data Center Infrastructure Management (DCIM) software.
• Coordinate IT hardware destruction with third-party vendors.
• Serve as the point of communication during major incidents (e.g., critical outages).
• Prioritize workloads and align with Data Center mission and VUMC goals.
• Provide on-call, vacation, and sick coverage to support 24x7x365 operations.
• Perform other duties as assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance