Role OverviewThe ATC Data Center Operations Administrator I provides hands-on support for all users and owners of physical equipment within the ATC data centers. The role involves troubleshooting, smart hands, and asset management, as well as handling external customer-facing cases.
What You Will Do
Responsibilities include serving as a point of escalation for ATC Data Center Operations Technicians, troubleshooting LAN connectivity issues, and contributing to process improvements and documentation updates.
Why It Might Be a Fit
The ideal candidate will have a solid understanding of internet-related technologies and protocols, industry-related IT certification, and experience in a related field. The role offers opportunities for growth, autonomy, and impact in a dynamic and innovative environment.
Requirements
- Ability to lift between 5-50 pounds regularly
- Ability to handle walk ups, direct messages, phone calls, and incoming tickets
- Strong customer service demeanor and interpersonal skills
- Strong communication skills (written, verbal, and presentation)
- Industry-related IT certification required
- Secret Security Clearance or the ability to attain one is required
- A minimum of 2 years' progressive experience in a related field
- 3+ years of Rack & Stack/Integration experience preferred
- 1+ years of Datacenter Technician or equivalent experience required
- CompTIA Security+ Certification required
Benefits
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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