Role OverviewThe Data Center Ops Admin I provides hands-on support for all users and owners of physical equipment within the ATC data centers, and reports to the Data Center Operations Manager. The Administrator I handles external customer-facing cases, direct customer communication, and action working around established SLAs. They assist with advanced hardware and software troubleshooting, documentation, and decommissioning of completed projects.
What You Will Do
Responsibilities include serving as a point of escalation for ATC Data Center Operations Technicians, troubleshooting LAN connectivity issues, reestablishing remote access to customer configurations, contributing to process improvements, and working with Data Center Operations Team Lead and Management to onboard and train Technicians.
Why It Might Be a Fit
The ideal candidate will have a solid understanding of troubleshooting and response procedures associated with all alarms, alerts, and notifications from all monitoring systems, and be able to effectively communicate with both internal and external customers.
Requirements
- Ability to lift between 5-50 pounds regularly
- Ability to handle walk ups, direct messages, phone calls, and incoming tickets
- Strong customer service demeanor and interpersonal skills
- Strong communication skills (written, verbal, and presentation)
- Industry-related IT certification required
- Secret Security Clearance or the ability to attain one is required
- A minimum of 2 years' progressive experience in a related field
- 3+ years of Rack & Stack/Integration experience preferred
- 1+ years of Datacenter Technician or equivalent experience required
- CompTIA Security+ Certification required
Benefits
- Health and Wellbeing: Heath, Dental, and Vision Care
- Onsite Health Centers
- Employee Assistance Program
- Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance
- Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year)
- Parental Leave
- Military Leave
- Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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