Data Center Repair Technician - Tier 2 - 14 On / 14 Off

Requirements

• Troubleshooting: Ability to diagnose and resolve complex device and network issues, ensuring minimal downtime and optimal performance.
• Uplink Racks: Skilled in executing rack uplinks always using best practices, follows ESD best practices, understands configuration and connectivity of the devices.
• Fiber Specifications and Connector Knowledge: In-depth understanding of various fiber specifications and connector types, ensuring proper installation and maintenance.
• Ethernet Cabling/Cat 6 Cabling: Specific knowledge of Cat 6 cabling, including its specifications, common applications, basic termination methods, proper handling in data center environments and best practices for installation, decommissioning and dressing.
• Self-Managing and Self-Directing: Demonstrates a high level of autonomy, capable of prioritizing tasks, managing their time effectively, and working without constant supervision.
• Cross-Training: Actively participates in cross-training initiatives across different areas and sites, including rack installations, deployments, and repair, fostering a versatile skillset.
• Communication and Collaboration: Tech 2’s have the ability to communicate complex technical information clearly and concisely, both verbally and in writing.
• Knowledge of Device and DC Topology: Possesses a strong understanding of network device topology, enabling them to visualize and troubleshoot network layouts.
• Time Management: Exhibits excellent time management skills, ensuring projects are completed efficiently, deadlines and SLAs are met.
• Knowledge Sharing and Training Capabilities: Committed to knowledge sharing, actively contributing to team learning, and capable of training less experienced personnel, fostering a collaborative and knowledge-driven work environment.
• Relevant Certifications: Certifications such as CompTIA Server+ or CCNA can be beneficial for validating skills.
• IT Repair: Advanced troubleshooting and deployment support. Strong Knowledge of Physical layer. Comfortable with text-based CLI Familiar with IP-based networking A+/Network+. Good understanding of OSI layer and network principles demonstrates or holds 2+ years of DC experience with 4+ years of IT-related experience.
• Familiarity with the Linux-based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP. Strong understanding of network procedures, environmental and safety management in a DC environment. Physical hardware swaps: (Fabric and Backbone) Optical transceiver swaps / Circuit diagnosis Line card swap TOR Replacement.Asset Management Tools and Ticket management. Network to build relationships with partner teams within the DC. Ability to review hardware logs, isolate and identify root cause. Remote link troubleshooting. Ability to mentor and guide Tech 1 resources.

Benefits

• Health, Vision, and Dental Insurance
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)