Role OverviewAs a Dealer Account Manager at CARFAX, you will maintain, grow, and retain strong relationships with key decision makers, provide top-notch customer service, and achieve monthly metric goals by driving growth with existing CARFAX dealers.
What You Will Do
Your responsibilities will include up-selling new products and services in a phone-based environment, establishing rapport with key decision makers, and collaborating with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements.
Why It Might Be a Fit
We are looking for a customer service, relationship management and retention experience, with exceptional communication & time management skills, goal-oriented and results-focused, and able to work independently and prioritize multiple tasks.
Requirements
- Customer service, relationship management and retention experience
- Exceptional communication & time management skills
- Goal oriented and results focused
- Ability to work independently and prioritize multiple tasks
- Ability to persuade & influence others through demonstrated product knowledge
- Experience with a CRM tool (Salesforce preferred)
- Spanish speaking is a plus but not required
Benefits
- Competitive compensation
- Benefits
- Generous time-off policies
- 4-Day summer work weeks
- Winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
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