Dealer Experience Specialist (Hybrid)

Percepta
Dearborn, MI
Job Description
As a Dealer Customer Experience Specialist, you will be part of creating and delivering amazing customer experiences while enjoying a unique company culture. You will be responsible for driving the successful launch and optimization of the Ford | Lincoln Service Reservation+ online service scheduling tool with Ford and Lincoln dealerships.

Requirements

  • High School diploma required
  • Associates degree or 2+ Years college preferred
  • 2 or more years’ experience in Contact Center preferred
  • Experience with Dealership Operations and/or Automotive Experience Required
  • Experience with dealer service department processes is a significant plus
  • Expert Problem Solving: Demonstrated ability to investigate and resolve complex issues
  • Technical Proficiency: Computer navigation and typing skills including Microsoft Office (Work, Excel, Outlook)
  • Displays professionalism, confidence, and a positive attitude.
  • Proactive & Driven: Demonstrates a high degree of initiative, persistence, and self-motivation
  • Effective Communication: Ability to effectively communicate with customers, managers, and co-workers
  • Strong oral and written communication, good presentation skills
  • Critical and Analytical thinking. Time management, organizational and problem-solving skills.
  • Organizational & Multi-tasking: Excellent time management, organizational, and multi-tasking skills, with the capacity to prioritize effectively in a fast-paced, high-volume environment.
  • Results-Oriented: Enthusiastic, results-driven, and committed to achieving program goals and enhancing dealership performance.
  • Good attendance and punctuality skills.
  • Ability to handle objections and rebuttals while quickly adjusting to customer concerns
  • Persuasive Communication & Salesmanship: Ability to effectively'sell' the features and benefits of FSR+ product to dealerships

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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