Dealer Experience Specialist (Hybrid)

TeleTech
Dearborn, MI
Job Description
Percepta is seeking a Dealer Experience Specialist to drive the successful launch and optimization of the Ford | Lincoln Service Reservation+ online service scheduling tool with Ford and Lincoln dealerships. The Specialist will act as a key liaison, providing guidance, troubleshooting support, and dedicated coordination to ensure seamless FSR+ operations and exceptional dealer and customer experiences.

Requirements

  • High School diploma required
  • Associates degree or 2+ Years college preferred
  • 2 or more years’ experience in Contact Center preferred
  • Experience with Dealership Operations and/or Automotive Experience Required
  • Experience with dealer service department processes is a significant plus

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
]]>