Dealer Support Associate

This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email requests. As a front line to our Genesis, Hyundai, and Kia dealers, the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCA's policies and procedures.

What You Will Do

Handle inbound calls and email requests to help educate HCA Dealers, HCA Sales team, and other internal departments regarding Pre-Funding, Post-Funding, and HCA's consumer portfolio. Document and update all applicable, approved systems. Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as applicable.

Why It Might Be a Fit

At least 3 years' experience in Consumer Finance preferred. At least 5 years' experience in a Customer Service Call Center preferred. Experience in fast-paced, agile environment. High school diploma or general degree (GED). College degree preferred.

Requirements

• At least 3 years' experience in Consumer Finance preferred
• At least 5 years' experience in a Customer Service Call Center preferred
• Experience in fast-paced, agile environment
• High school diploma or general degree (GED)
• College degree preferred
• Exceptional people skills, communication skills, and an ethical mindset
• Strong aptitude for numbers and calculations with high attention to detail and accuracy
• Excellent customer service, active listening, problem-solving, and de-escalation skills
• Ability to multitask with little supervision in a fast-paced, team environment
• Broad knowledge on company product offerings preferred
• Ability to manage high volume incoming calls
• Ability to provide peer feedback
• Computer/technical skills
• Ability to work under pressure
• Ability to effectively build and maintain relationships

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice