Deli Service Counter Manager

Requirements

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do.
• Lead and Support: Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team.
• Staff Management: Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates.
• Training and Leadership: Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention.
• Ensure a Positive Experience: Set a strong example for the team and ensure a positive customer experience.
• Offer Assistance: Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues.
• Inventory and Presentation: Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards. Maintain accurate inventory and temperature logs.
• Quality Assurance: Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM.
• Cleanliness and Organization: Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement.