Role OverviewThe Deployment Manager owns the customer relationship from deal close through go-live and the first 14 days post launch, coordinating across teams to ensure smooth migrations to Mintlify. The role involves performing migration scoping pre-sales, making changes to customer documentation, and troubleshooting technical issues. The Deployment Manager will also define timelines, identify technical blockers, and create a go-live plan for each customer.
What You Will Do
The main day-to-day responsibilities include owning the customer relationship, performing migration scoping, making changes to customer documentation, advising on best practices, troubleshooting technical issues, and managing vendor partners. The role also involves driving continuous improvement by identifying bottlenecks and optimizing workflows.
Why It Might Be a Fit
The ideal candidate has 2+ years of experience in a customer-facing post-sales role or technical program management, with a strong technical foundation and project management skills. The candidate should be able to distill complex technical concepts for both technical and non-technical audiences and be comfortable working in ambiguity.
Requirements
- 2+ years in a customer-facing post-sales role or in technical program management
- Project management - Track record of managing technical implementations or onboarding programs in B2B SaaS
- Strong technical foundation - CS degree or other technical experience, frontend web development, ability to write code, debug issues, and architect technical solutions independently
- Customer communication excellence - Can distill complex technical concepts for both technical and non-technical audiences
- Bias toward action - Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
Benefits
- Competitive compensation
- Equity
- 20 days paid time off every year
- 401k or RRSP
- $420/month wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite
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