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Deployment Strategist
Vapi
San Francisco, CA
Category
Engineering
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Job Description
Vapi is hiring a Deployment Strategist to drive retention, expansion, and long-term customer value for enterprise accounts. The role will involve defining and scaling the post-sales engagement model, and directly impacting Net Revenue Retention.
Requirements
5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
Strong stakeholder management skills with the ability to engage VP and C-level executives
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
Experienced in renewal and expansion motions and comfortable building commercial narratives
Highly organized with strong CRM hygiene, documentation habits, and follow-through
Benefits
Comprehensive health coverage
Team love
Flexible time off
More: catered meals and transportation, gym & coaching stipends!
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