Deployment Strategist

Vapi
San Francisco, CA
Category Engineering
Job Description
Vapi is hiring a Deployment Strategist to drive retention, expansion, and long-term customer value for enterprise accounts. The role will involve defining and scaling the post-sales engagement model, and directly impacting Net Revenue Retention.

Requirements

  • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
  • Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
  • Strong stakeholder management skills with the ability to engage VP and C-level executives
  • Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
  • Experienced in renewal and expansion motions and comfortable building commercial narratives
  • Highly organized with strong CRM hygiene, documentation habits, and follow-through

Benefits

  • Comprehensive health coverage
  • Team love
  • Flexible time off
  • More: catered meals and transportation, gym & coaching stipends!
]]>