Role OverviewAs a Deployment Tech, you will be responsible for understanding the technical environment of customer sites during the onboarding process and formulating the appropriate deployment solutions given the known requirements, constraints, and expected outcomes. You will be a consultant whose recommendations must be based on a desire to deliver the best possible outcome for customers. You will identify and assemble the hardware and software components required for a successful installation, and configure GoTab point of sale hardware, routers, printers, network equipment, and other peripherals required to fulfill the proposed technical solution.
What You Will Do
You will serve as a primary technical resource for onboarding and active/live customers, resolving issues related to connectivity, hardware configuration, performance, and system behavior. You will provide real-time troubleshooting for GoTab operators via phone, video, chat, and email, and diagnose and resolve issues related to networking, routing, printers, peripherals, POS hardware, and Android devices.
Why It Might Be a Fit
We have a strong preference for candidates with a hospitality background. You will be able to explain technical concepts to non-technical operators clearly and calmly, and will be comfortable supporting customers remotely and on-site.
Requirements
- Strong understanding of IP networking (wired and wireless)
- Familiarity with Linux environments, command line utilities, and remote connection tools (SSH/SFTP)
- Experience with IoT or low-power computing devices (Raspberry Pi, Arduino, etc.) is a plus
- Experience sideloading Android applications and working with POS hardware
- Familiarity with mainstream POS systems (Micros, Aloha, Toast, Simphony, etc.) is highly valuable
- Ability to troubleshoot under pressure in fast-paced hospitality environments
- Strong technical diagnostic, problem-solving, and structured troubleshooting skills
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical operators clearly and calmly
- Strong organization, time management, and ability to prioritize multiple support cases
- Ability to lift and handle POS hardware (up to 25 lbs)
- Ability to stand up to 8 hours during on-site work
- Ability to travel as needed (plane, train, car)
Benefits
- Medical, Dental, & Vision insurance
- 401k with an employer match
- Generous PTO & Holidays
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