Deposit Application Installation Analyst (Traveling)

Jackhenry

Any Location, MO

Category Finance

Job Description

We're seeking a motivated individual who loves to travel and is excited to join our team of Deposit Operations Analysts. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications.

Requirements

Implementation, design, and training of the Deposit Operations Software Application
Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Deposit Operations applications
Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.)
Ensures related business processes will run on software
Provides software support/guidance by answering questions on function, features, and usage of software products
Support may be at the customer site or remote
Maintains effective communication with customers throughout the entire project/case
Identifies/maintains customer issues and ensures proper resolution
Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
Prepares training materials and documentation for customers and internal users

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health
Equal opportunity employer
Inclusion, sustainability, and community impact are more than values, they're how we operate

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