Deposit Operations Quality Assurance Specialist

UW Credit Union
Madison, WI
Job Description
UW Credit Union is seeking a Deposit Operations Quality Assurance (QA) Specialist to ensure consistent service delivery across phone, web, and branch channels. This role involves quality reviews, identification of gaps, implementation of solutions, and training to improve member experience and operational efficiency. The ideal candidate will be detail-oriented and possess strong analytical and communication skills.

Requirements

  • Develop and execute quality assurance reviews.
  • Analyze call records and service interactions.
  • Maintain and share quality metrics.
  • Mentor and train new members.
  • Active engagement in DEI initiatives.

Benefits

  • 21.5 days of annual time off
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays
  • 401k company match
  • Variable bonus
  • Competitive medical, dental, and vision plans
  • Employee Assistance Program
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