Deputy Program Manager

Spry Methods
Rockville, MD
Job Description
The Deputy Program Manager supports the Program Manager in executing a large-scale federal IT end-user support contract, overseeing daily operations, and supervising technical staff.

Requirements

  • Demonstrated experience supporting or leading IT service desk or desktop support operations in a federal or enterprise environment.
  • Strong knowledge of ITSM practices, incident and request management, SLA monitoring, and operational reporting.
  • Experience supervising technical teams and coordinating multi-site support operations.
  • Strong communication, organization, and stakeholder engagement skills.
  • Familiarity with federal IT security, asset management, and compliance requirements preferred.
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