Design Platforms Enablement Lead

The Design Platforms Enablement Lead supports the adoption, maturity, governance, and ongoing enablement of HDR's primary design platforms. This role helps project delivery teams use these platforms consistently and effectively, improving supportability, user confidence, business value, and return on investment. The ideal candidate is a strong collaborator and clear communicator who brings a high customer-service mindset, positive attitude, and practical execution focus.

What You Will Do

Maintain a clear understanding of supported design platforms, capabilities, ownership, user groups, licensing considerations, access pathways, release planning needs, and support contacts. Coordinate with platform owners, IT, vendors, and business stakeholders to support platform readiness, communicate approved changes, and prepare users for updates and enhancements.

Why It Might Be a Fit

The successful candidate will be a collaborative, service-oriented problem solver who can work across platform owners, IT administrators, Digital Design Leads, Quality/QMS stakeholders, business groups, corporate technology teams, and vendors.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• A minimum of 5 years of experience administering/managing technology service providers
• Proficiency in Service Provider Administrator II role
• Excellent client service and interpersonal skills
• Ability to analyze and improve service provider processes and systems
• Ability to communicate with users and information technology professionals
• Ability to work with vendors to request service and work through defective product and service issues
• Self-starter and ability to handle multiple tasks and deadlines with minimal supervision

Benefits

• Comprehensive benefits package
• Medical, dental, vision
• Short and long-term disability
• Life insurance
• Employee assistance program
• Paid time away
• Parental leave
• Paid holidays
• Retirement savings plan with employer match
• Employee referral bonus
• Tuition reimbursement