Role OverviewWe are seeking a Deskside Support Lead Technician to join our team in Edison, responsible for performing various managed client services for a strategic customer, including IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
What You Will Do
Perform moderate-to-complicated configuration and repair of desktop/notebook computer equipment, provide excellent customer service to a large end user base, and manage client escalations.
Why It Might Be a Fit
The ideal candidate will have 3+ years of desktop experience, strong verbal and written communication skills, and the ability to work in a fast-paced environment with a focus on customer satisfaction.
Requirements
- 3+ years of desktop experience
- Windows/ChromeOS deployments
- Active Directory - Computer management
- Imaging using Ivanti Landesk
- Troubleshoot issues that may have been caused by firewall, proxy or antivirus software
- Work with vendors to help troubleshoot and resolve vendor supported applications
- Smart hands for specific support towers
- Citrix/Epic - local device setting configurations for signature pads, scanners, credit card machines
- Support local nearby offices, flexibility for on-call/holiday and occasional weekend support
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
]]>