Role OverviewProvide technical assistance to corporate computer users, stay informed on new product lines, and evaluate new hardware to recommend standards for corporate and store environments.
What You Will Do
Answer questions or resolve computer problems in person, via telephone, or electronically, perform hardware and software installations, maintenance tasks, troubleshooting, and repair of computer systems and peripheral equipment.
Why It Might Be a Fit
Strong problem solving and communication skills, knowledge of computer hardware devices and internal components, peripherals, audio/visual products, Windows operating systems, Microsoft Office Suite, and IT systems.
Requirements
- Associate’s Degree in a computer-related curriculum preferred, plus a minimum of 3 years’ experience supporting and maintaining computer hardware and desktop software
- Strong problem solving and communication skills
- Knowledge of computer hardware devices and internal components including personal computers, laptops, CPUs, keyboards, monitors, and mice
- Knowledge of peripherals including scanners, check readers, receipt printers, laser printers, RF guns, PDAs, modems, and monitors
- Knowledge of audio/visual products
- Knowledge of Windows operating systems, Microsoft Office Suite, and IT systems (Track IT)
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement plan with company match
- 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
- Paid Time Off
- Generous employee discount and exclusive perks
- Ongoing career development and professional training, including discounted secondary education and certification reimbursement
- A collaborative, innovative, and team-oriented work environment
- Early Wage Access options
- Bonus eligibility depending on position level
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