Role OverviewThe Deskside Technician II is a Level 2 Deskside Support role within Manage Services, providing top-of-the-line service to end users and clients.
What You Will Do
Identifies, researches, and resolves technical problems, responds to help desk tickets, and assists with AV Support, asset disposition, and on-site projects.
Why It Might Be a Fit
Must be responsible and dependable, have excellent verbal and written communication skills, and demonstrate good customer service skills and motivation.
Requirements
- 1-3 years help desk experience required
- 1-2 years AV Support preferred
- Advanced computer skills required
- Familiarity with devices within an enterprise environment
- Experience working with Windows OS versions 7-11 and Mac OS
- CompTIA A+ preferred
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Retirement plan
- Health insurance
- Dental insurance
- Vision insurance
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