Role OverviewThis Desktop Support Administrator role provides on-site technical support to a regional office and assists with tickets from locations across the US, MX, and Europe. The incumbent will provide one-on-one end-user training (in person or remotely) and assistance on a variety of software applications and computer hardware, documenting user inquiries and problems and working towards a solution.
What You Will Do
Respond to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue. Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software.
Why It Might Be a Fit
Achieve service level and customer satisfaction KPI targets. Establish and maintain effective working relationships with management, team members, and customers. Communicate effectively with all levels and maintain tact and composure in stressful situations.
Requirements
- High school diploma required. Degree in Information Systems preferred.
- 5+ years of technical and customer service experience required.
- Experience with Microsoft Azure, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Microsoft Teams, VPN, Freshservice ITSM system, TeamViewer, Lenovo laptops and desktops, HP, Dell, and Ricoh printers preferred.
Benefits
- medical
- prescription drug
- dental
- vision insurance
- flexible spending accounts
- 401(k) savings plan
- PTO
- short- and long-term disability
- parental leave
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