Desktop Support Specialist I

As a Desktop Support Specialist, you'll support the technology that powers our engineering and production operations, helping keep cutting-edge manufacturing running at its best. You'll solve complex challenges, improve systems, and enable our teams to deliver mission-critical products that must work the first time, every time.

What You Will Do

You'll provide hands-on technical support for desktop computing environments, end-user devices, and local Information Technology systems. This includes installing, configuring, maintaining, and troubleshooting computer hardware, software, printers, mobile devices, and other endpoint technologies.

Why It Might Be a Fit

This role matters because reliable, secure technology keeps our engineering and production teams connected, productive, and equipped to deliver mission-critical products right the first time. You'll have opportunities to grow your career while supporting work that truly matters.

Requirements

• U.S. person within the definition of ITAR
• Associate's degree in Information Technology, Computer Science, Information Systems, or related technical discipline
• Minimum of 2 years of desktop support, technical support, or related Information Technology experience
• Experience supporting Windows operating systems, Microsoft 365 applications, desktop hardware, printers, and peripheral devices
• Experience installing, configuring, maintaining, and troubleshooting desktop computers, laptops, and endpoint technologies
• Working knowledge of Active Directory, user account administration, networking fundamentals, and endpoint management concepts
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Strong customer service and interpersonal communication skills
• Ability to manage multiple technical priorities within a fast-paced operational environment
• Ability to develop and maintain accurate technical documentation
• Demonstrated ability to work effectively with cross-functional technical and business teams
• Strong computer proficiency with the ability to effectively utilize enterprise business applications, operating systems, technical tools, and job-related technologies
• Ability to maintain confidentiality and exercise sound judgment regarding organizational and technical information
• Ability to read, write, and comprehend English to interpret work instructions, technical documentation, and safety requirements

Benefits

• Full range of medical, dental, and vision benefits
• HSA/FSA Options
• PTO and Holiday Pay
• Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
• 401k with a company match of 50% to every dollar up to 6%
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
• Employee Assistance Program
• Tuition Reimbursements