Role OverviewThe Administrator (Support & Operations) will provide technical support across for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh. The role requires a broad understanding of Windows 10/Windows 11 and mobile operating systems, as well as the ability to lead change in a large complex desktop environment.
What You Will Do
The Administrator (Support & Operations) will provide Level 1 or level 2 break/fix support for in-scope hardware and software, deliver remote and deskside support to authorized users, and document and classify incidents in ticketing systems. The role also involves managing and maintaining spare inventory for in-scope hardware devices and reporting inventory levels as per organizational policies.
Why It Might Be a Fit
The ideal candidate will have strong communication skills to explain technical concepts in ways users can readily understand, as well as problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly.
Requirements
- US Citizen Only
- Microsoft certifications preferred
Benefits
- medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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