Role OverviewThe Desktop Support Technician I provides first level of support for end users of all levels, including both in-person and remote support for multiple sites.
What You Will Do
Provides first level of support for end user hardware and software, assists other IT staff members with support requests, and performs setup, deployment, and troubleshooting of laptops, desktops, software, and peripherals.
Why It Might Be a Fit
The ideal candidate will have a results-driven attitude, experience handling support requests, and a good understanding of current technologies.
Requirements
- Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects
- Experience handling support requests in a technical support role
- Experience with Microsoft Office Products, Windows operating systems, and E-mail products (MS Outlook and Office 365)
- Demonstrated analytic, written, and oral communications skills
- Good understanding of current technologies and ability to learn new technologies independently
Benefits
- 401K Tax Deferral & Profit-Sharing Plan with full employer match up to 6%
- Comprehensive Premium PPO medical plan, dental and vision coverage
- Wellness Program Incentive - earn discounts on your medical premiums
- Flexible Savings Account (for medical and dependent care)
- Company-paid Employee Basic Life/Dependent Life Insurance
- Company-paid Short Term and Long-Term Disability Insurance
- Begin accruing vacation immediately
- Up to 15 PTO days in your first year
- Up to 3 Flex days each year
- Ten paid holidays
- Tuition reimbursement program
- Employee Assistance Program
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