Role OverviewProvide technical support to DISD central staff, campus personnel, and students in resolving computer, peripheral, network-related issues. Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
What You Will Do
Resolve user access issues, support district administrative software platforms, and document interactions, incidents, and service requests using the District's IT Service Management System.
Why It Might Be a Fit
Accredited High School Diploma or equivalent, Comp-TIA Certification, and two years' experience in Information Technology support services required. Effective communication skills and knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) a plus.
Requirements
- Accredited High School Diploma or equivalent
- Comp-TIA Certification
- Two years' experience in Information Technology support services
- Effective communication skills
Benefits
- Documented interactions, incidents, and service requests using the District's IT Service Management System
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