Role OverviewProvides onsite support to end-users for computer, application, system, device, access, and hardware issues. Responds to walk-up, telephone, email, and online requests for technical support.
What You Will Do
Identifies, researches and resolves complex technical problems. Creates knowledge base articles for use by end-users to address common problems.
Why It Might Be a Fit
The ideal candidate will have experience working in a team-oriented, collaborative environment and be able to effectively prioritize and execute tasks in a high-pressure environment.
Requirements
- Helpdesk and desktop support experience
- ITSM/Ticketing system experience
- Experience with desktop and server operating systems
- Application support experience with Active Directory, Group Policy Management, Remote Desktop Management, and Licensing
- Familiarity with PC imaging software
- Basic troubleshooting skills for switches, routers, and wireless networks
- Mobile Device Configuration/Support
- Active Directory & Exchange experience
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