Role OverviewThe Desktop Support Technician I is responsible for providing world-class customer service to all personnel seeking assistance. This position installs, configures, troubleshoots, and repairs hardware, software, and network-connected devices. The Desktop Support Technician I assists customers with technical issues, deploys and receives IT assets, and ensures service requests are resolved efficiently in accordance with established service standards.
What You Will Do
Provide onsite analysis, diagnosis, and resolution of hardware and software issues for end users, recommending and implementing effective solutions. Install, configure, test, maintain, monitor, and troubleshoot desktops, laptops, printers, and peripheral devices to meet established service level agreements (SLAs).
Why It Might Be a Fit
Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment.
Requirements
- Associate degree in Computer Science, Information Systems, Information Technology, Engineering, Software Engineering, Mathematics, Business, or a related field
- Two (2) years of applicable experience may be substituted for the degree requirement
- Minimum of two (2) years of IT support experience, including at least one (1) year of specialized desktop support experience
- Experience supporting Microsoft Windows operating systems and Microsoft Office applications
- Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms
- Proven experience delivering customer-facing support in a professional, fast-paced environment
- Working knowledge of Layer 1 networking components, including CAT5/CAT6 cabling, single-mode and multi-mode fiber, serial connections, and SFP modules
- Familiarity with mobile device provisioning and management, including iPhones and iPads
- Experience troubleshooting and supporting CAC authentication, DoD-approved VPN clients, and DoD network environments
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
- Ability to work independently and collaboratively within a team environment
- Active DoD Secret Security Clearance
- Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant)
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
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