Role OverviewThe Desktop Support Technician is responsible for configuration, management, and support of IT assets, including on-site and remote support for employees. This position is not eligible for telecommuting and will report for work in our corporate office.
What You Will Do
Install, configure, and support IT assets, communicate with employees to resolve technical issues, utilize a centralized ticketing system, and manage IT assets within the IT asset management system.
Why It Might Be a Fit
The ideal candidate will have experience in IT end-user support, help desk, or IT related experience, and excellent troubleshooting skills with Windows 11 operating system.
Requirements
- Bachelor's degree in computer science, information technology, or another relevant field
- Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops
- Experience in IT end-user support, help desk, or IT related experience
- Experience with administration and support of Azure AD and O365
- Excellent troubleshooting skills with Windows 11 operating system
- A+ Certification
- PowerShell Scripting
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