Desktop Support Technician

Peoplelink Staffing
Madison, WI
Job Description
The Desktop Support Technician I will provide technical support to end-users, troubleshoot and resolve technical issues, and maintain internal knowledge base documentation. Experience in a customer-facing role and knowledge of Windows 10/11 and macOS is required.

Requirements

  • Experience in a customer-facing role
  • Excellent verbal and written communication skills
  • Ability to explain basic technical concepts to non-technical users
  • Experience supporting modern computer hardware (desktops/laptops)
  • Experience with Windows 10/11 and macOS
  • Practical, logical troubleshooting skills for basic technical issues
  • Curiosity and eagerness to learn new technologies and procedures
  • Ability to work independently and collaboratively
  • Ability to follow established policies, procedures, and documentation accurately
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