Register
|
Login
MENU
Home
Employers
Post Jobs
Employer Services
Employer Membership
Search Resumes
Job Seekers
Search Jobs
Post Resume
Job Seeker Services
Employer Lists
Register
Login
Register
|
Login
Desktop Team Lead
GTS
Midland, TX
Category
Customer Service
Apply for Job
Job Description
GTS Technology is hiring a Desktop Support Lead to assist in scheduling and overseeing the day-to-day operations of the Desktop Support staff. The Lead will also be responsible for ensuring that the Desktop Team provides efficient and timely first and second-level support to the customer.
Requirements
Interview and make recommendations on new hire candidates
Onboard and train Desktop Support staff
Assist Desktop Support Manager in coordinating and delegating the responsibilities of the Desktop Team
Assist in remediating customer escalations in a timely manner
Provide constructive feedback and coaching to Desktop Support staff
Assist Desktop Technicians with technical and non-technical questions
Available by phone to assist Desktop Support staff outside of normal 8:00 am-5:00 pm work hours
Notify Manager of any pertinent information to include process gaps or potential issues
Oversee and maintain on site inventory and order office supplies
Maintain updated SOPs and Knowledge documents
Maintain an equipment decommissioning schedule for the Desktop Team to follow
Prepare and submit documentation on decommissioned equipment ready for approval to be picked up
]]>