Role OverviewThe Desktop Technician will deliver high-quality 1st and 2nd line support across all Windows, Mac OS, desktops, laptops, mobile devices, and event spaces. The role will partner with the Service Specialists, Service Desk, and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents.
What You Will Do
Provide 1st and 2nd line support to all global employees for all remote and deskside related technical service requests, prioritize employee productivity and experience, and drive first-time resolution and high-quality ticket handling.
Why It Might Be a Fit
The ideal candidate will have a passion for technology, strong problem-solving and time management skills, and the ability to work in a fast-paced global environment. Knowledge of hardware-related peripherals, IT systems, and scripting languages is also desirable.
Requirements
- Passion for technology and enhancing the employee experience
- Strong problem-solving and time management skills
- Ability to work in a fast-paced global environment
- Regional project execution
- Clear and effective communication skills
- Root cause analysis – "Chase the why"
Benefits
- Merit increases
- Incentive compensation (exempt roles only)
- Paid holidays
- Paid time off
- Medical
- Dental
- Vision
- Short and long-term disability benefits
- 401(k) + match
- Life insurance
- Wellness programs
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