Developer Support Programmer

CD PROJEKT SA
Boston, MA
Remote
Job Description
CD PROJEKT RED is looking for a Developer Support Programmer to join their team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes.

Requirements

  • Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools.
  • Resolve common issues independently while escalating complex issues to the appropriate teams.
  • Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
  • Support teams through knowledge-sharing initiatives and proactive guidance.
  • Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement.
  • Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.

Benefits

  • Company-paid medical healthcare
  • Free mental health support
  • Paid leave
  • 401K with employer matching
  • Lifestyle Spending Account (LSA)
  • Menstrual leave
  • RED Parents Network
  • Flexible working hours
  • Trainings, lectures, and courses
  • Welcome pack
]]>