Diagnostics Support Representative

As a Diagnostics Support Representative, you'll provide level 1 technical support for automotive Diagnostic Scan Tools and Diagnostic Software to after-market customers in the US and Canada. You'll troubleshoot and resolve customer issues via calls, email, or other methods of communication.

What You Will Do

Handle inbound calls, respond to support requests via email or web forms, provide remote PC control, gather information for warranty claims, generate monthly reports, and escalate complex issues to the TIS Support Hotline.

Why It Might Be a Fit

You'll bring strong leadership and cognitive skills, decision-making and problem-solving experience, and excellent verbal and written communication skills to this role.

Requirements

• High School Diploma or GED
• 3 or more years of technical support and troubleshooting experience and/or a degree in IT/IS or diploma in Automotive Technology

Benefits

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)