Digital Banking Representative I

The Digital Banking Representative I will engage with clients in a blended contact center environment, handling client interactions through video, phone, email, live chat, and other electronic forms of communication. The agent will work as part of a team under the direction of the center manager and assigned team leads, supporting department objectives through direct client interactions and performing light administrative tasks.

What You Will Do

Delivers fast, easy, and personal client service consistent with company's standards with each client and associate interaction. Provides front-line client support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat, or other Digital Banking Channels.

Why It Might Be a Fit

A successful agent will be a client-focused team player who is comfortable interacting with clients through video and other forms of client-facing technology. The agent must be focused on delivering exceptional client service during each client interaction.

Requirements

• High school diploma or GED
• 1 year Customer Service, Retail or equivalent experience
• Familiarity with banking products and services
• Strong attention to detail and ability to complete work accurately
• Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products
• Ability to communicate effectively in person, on-screen, over the phone and in writing
• Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions
• Ability to solve problems while working directly with external and/or internal customers
• Ability to handle multiple tasks simultaneously
• Proficient at working with multiple computer and software systems
• Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc

Benefits

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation
• Paid leave
• Holidays