Role OverviewSupports Digital Business groups within the Business Solutions Department, providing high-level assistance with software, troubleshooting issues, and implementing new services. The role involves working with business relationships, services, and analysis, as well as reviewing and releasing ACH files. The specialist will interact with Business Solutions Sales Staff and provide phone and email support to clients.
What You Will Do
Perform system functions relating to Digital Business Online Banking, setting up new customers, adding/changing/deleting system access, troubleshooting, resetting passwords, and reviewing ACH files. The role also involves reviewing and releasing wire transfer process, Positive Pay Files, and Merchant Capture Services.
Why It Might Be a Fit
The ideal candidate will have 2 years of experience in Retail or Business Banking, with experience in Treasury Management preferred. Proficiency in computer applications, excellent customer service skills, and attention to detail are essential. The role requires the ability to work under stress, meet deadlines, and travel if required.
Requirements
- 2 years experience in Retail or Business Banking
- Experience in Treasury Management preferred
- Proficient on computer (Bank applications, Internet, MS Word & Excel)
- Excellent customer service skills
- Excellent communication skills
- Attention to detail
- Accuracy
- Neatness
- Punctual
- Organized
- Adhere to deadlines
Benefits
- Equal employment opportunities
- Diverse and inclusive workforce
- Committed to attracting, retaining, and promoting quality talent
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