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Digital Customer Success Manager (CSM)

Nearmap
Carlsbad, CA
Remote
Job Description
Nearmap is seeking a Digital Customer Success Manager (CSM) to support and grow their digital-first customer segment. The role is focused on driving adoption, retention, expansion, and satisfaction for their scaled customer base by leveraging automation, usage data, and human-touch interventions at key moments in the customer journey.

Requirements

  • 2-3 years experience in Customer Success, Account Management, or SaaS Support roles
  • Experience managing a high-volume book of business or working in a scaled/digital CS function
  • Strong analytical skills and experience using CS tools like Gainsight, Looker, Salesforce
  • Excellent written and verbal communication
  • Passion for customer success and operational efficiency

Benefits

  • Flexible time off
  • 4 extra "YOU" days off each year
  • Company-sponsored volunteering days
  • Generous parental leave policies
  • Work from Overseas Policy
  • Discounted Private Health Insurance plans
  • Monthly wellbeing and technology allowance
  • A Nearmap subscription
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